1. Who We Are
SewaManager is a rental management platform operated from Kuala Lumpur, Malaysia. We help landlords and tenants manage rental agreements, invoices, maintenance, and communication.
For privacy enquiries, contact us at: support@sewamanager.com
2. Data We Collect
We collect the following personal data when you use SewaManager:
- Phone number — for account matching, tenancy invitations, and WhatsApp notifications you expect
- Full name — to identify you on the platform
- Email address — for authentication, account recovery, and account communications
- Payment records — invoices, rent amounts, payment dates, and proof of payment screenshots
- Tenancy documents — tenancy agreements and related documents you upload
- Maintenance details — maintenance requests, descriptions, and photos
- Property details — addresses and property information entered by landlords
3. How We Use Your Data
- To authenticate you and manage your account
- To generate and track rental invoices
- To send rent reminders and payment notifications via WhatsApp
- To manage maintenance requests between landlords and tenants
- To store and provide access to your tenancy documents
- To comply with legal and regulatory requirements in Malaysia
We do not sell your personal data to third parties. We do not use your data for advertising.
4. Data Sharing
Your data may be shared with:
- Supabase — our database, authentication, and storage provider
- Meta/WhatsApp — when a notification or user-requested message is sent through WhatsApp
- Your landlord or tenant — as required to manage your tenancy (e.g. landlords see tenant payment proofs)
5. Data Retention
We apply purpose-based retention targets and remove or anonymise personal data when it is no longer reasonably needed, subject to legal holds, fraud prevention, disputes, backups, and statutory duties:
- Account profile: while the account is active, then reviewed after a verified deletion request
- Tenancy, invoice, payment, deposit, agreement, and maintenance records: for the tenancy and ordinarily up to 6 years afterward where needed for accounting, claims, or dispute records
- Stamp-duty instruments and supporting records: 7 years from payment where the 2026 STSDS record-keeping requirement applies
- Withdrawn public listings: removed from public display promptly; operational copies may remain for moderation, security, and backup cycles
- Privacy and support requests: ordinarily 24 months after closure to record the response
A live dispute, investigation, legal hold, or statutory requirement may justify a longer period. A verified request can also lead to restriction or de-identification where immediate deletion is not appropriate.
6. Your Rights Under PDPA 2010
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request corrections to inaccurate or incomplete data
- Withdrawal of consent — withdraw consent to processing, where applicable
- Erasure request — ask us to delete data that is no longer necessary, subject to lawful retention grounds (see Section 7)
- Limit processing — object to certain uses of your data
To exercise any of these rights, contact us at support@sewamanager.com. We aim to acknowledge requests promptly and will explain if identity verification, complexity, or a lawful retention ground affects the response.
7. Data Deletion Requests
You may request deletion of your account and associated data by visiting our Data Deletion Request page or emailing support@sewamanager.com.
We verify identity before acting. Some records may be restricted, de-identified, or retained where necessary for accounting, stamp duty, fraud prevention, a dispute, or another lawful purpose.
8. Security
We use industry-standard security measures including encrypted connections (TLS), Supabase Row Level Security (RLS), authenticated sessions, private document storage, and time-limited file links. Access depends on role and relationship; for example, a landlord may access records for a tenancy they manage.
9. Contact Us
For any privacy-related concerns: